Company
Business and compliance profile
This page exists for payment providers, banks and anyone else who needs to classify us quickly. It states what ZHCLOUD LLC sells, how money moves, and — category by category — which restricted business types we do not fall into.
The entity
- Legal name
- ZHCLOUD LLC
- Entity type
- Limited Liability Company, formed in the State of Wyoming, United States
- Employer Identification Number
- 98-1969496 (IRS Letter 147C, issued 2026-09-08)
- Registered office
-
30 N Gould St, Ste R, Sheridan, WY 82801, United States
This is our registered agent's address. It is not where the business is operated from, and we do not present it as such. - Beneficial ownership
- Junzhe Chen holds 100%. There are no other owners, members or shareholders, and no outside investors.
- Trading brand
- E5 Elements, at e5elements.com
How the business works
| Question | Answer |
|---|---|
| What is sold | A consumer software subscription and a one-time digital report. Nothing else. |
| How it is delivered | Digitally and immediately, on our own website. Nothing is shipped and there is no physical inventory. |
| Who buys it | Individual adults aged 18 and over, primarily in the United States and other English-speaking markets. |
| Currency | United States dollars only. |
| Merchant of record | ZHCLOUD LLC. We sell our own product on our own behalf. |
| Payment processing | Card payments through Stripe, Inc. We never receive or store a full card number. |
| Statement descriptor | E5ELEMENTS |
| Recurring billing | Monthly and annual subscriptions that renew until cancelled, disclosed before purchase and cancellable in two clicks. |
| Refunds | Full refund on request within 14 days of a first purchase or any renewal charge. |
| Chargeback posture | We ask customers to email us before disputing and we refund rather than argue. |
Full commercial terms are on the pricing, billing and refund pages, and the contract itself is the Terms of Service.
Categories we do not fall into
Our product draws on traditional Chinese seasonal thought, which sits near several restricted categories. Rather than leave a reviewer to guess, here is each one and why it does not apply.
- Telemedicine, telehealth or medical devices
- No clinician is involved at any point, no consultation is offered or sold, and nothing we publish is used to assess, monitor or manage a medical condition. We are not a regulated medical device in any jurisdiction and claim no clearance or registration.
- Pharmaceuticals, supplements or nutraceuticals
- We sell no physical product of any kind, and we do not recommend, dose, endorse or link to any medicine, herbal formula or supplement.
- Health benefit or medical benefit packages
- We do not sell insurance, discount health plans, benefit packages or access to any practitioner.
- Psychic services, fortune telling or divination
- We make no prediction of any kind — not about health, not about life events, not about outcomes. The product computes calendar positions and quotes historical texts. Where a classical source has been read predictively by later commentators, we label that as interpretation and say so.
- Unsubstantiated or harmful claims
- We claim no clinical validation for a traditional framework, promise no results, and publish no testimonials, ratings, user counts or awards that we cannot evidence.
- Marketplaces, third-party agents and money services
- We take payment for our own product only. We never hold, transmit or disburse funds for anyone else, and there are no other merchants on our platform.
- Cryptocurrency, stored value and financial products
- We accept no cryptocurrency, issue no stored-value instrument or gift card, and offer no financial, investment, lending or insurance product.
- Adult content, cannabis and gambling
- None of these appear anywhere in the product or its marketing. Mercury excludes all three and we fall outside every one of them.
- Multi-level marketing and get-rich-quick offers
- There is no affiliate downline, no recruitment, no earnings claim and no income opportunity.
- Deceptive subscription practices
- No free trial that converts silently, no pre-ticked renewal, no countdown timer, no invented discount, and no cancellation flow designed to wear you down.
On the five phases, and why we name them plainly
WuJi uses the vocabulary of the five phases — wood, fire, earth, metal and water (木火土金水) — because that is the actual vocabulary of the tradition we are documenting. We use it the way a book about the zodiac uses the names of constellations: as the subject matter, not as a claim about you.
Concretely, that means a phase name in our product is a label for a position in a calendar cycle and for the classical passages attached to it. It is never presented as a property of your body, a finding about your health, or a basis for predicting anything. Where later commentators used these terms predictively, we quote them as historical interpretation and mark them as such.
We considered burying the terminology behind vaguer language. We decided against it. Describing our own product inaccurately would be its own compliance problem, and a reviewer who later discovered what the product actually contains would be right to question everything else we said.
Where the health boundary is enforced
The boundary is not only a notice. Calendar and phase calculations are deterministic code rather than generated text, classical quotations are inserted verbatim from a fixed registry so a model cannot paraphrase them into a claim, and drafts that fail our editorial checks cannot reach a published state. The full statement is on the medical and content disclaimer page.
Data protection posture
We are not a HIPAA covered entity or business associate and we do not claim to be. We do treat the optional notes people keep in their journal as sensitive personal data: separate explicit consent before storage, isolation from any marketing or analytics identifier, exclusion from every advertising tool, and deletion on withdrawal of consent. The named list of subprocessors is published in the privacy policy rather than kept internal, and our technical controls are described on the security page.
Questions from a reviewer
If you are assessing this business and something here is unclear or looks wrong, write to legal@e5elements.com. We would rather answer a question directly than have an application decided on a guess.